Biz Desk (Service Management)

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Biz Desk: Smart Service Management Made Simple

About

Biz Desk is a smart service management system built to make issue reporting, task allocation, and resolution faster and more transparent. It brings all complaints, service requests, and tasks into one streamlined workflow. With AI-powered assignment, real-time tracking, and SLA monitoring, Biz Desk ensures service teams stay organized, responsive, and highly efficient.

Challenges

01. Inefficient Reporting

Traditional processes slow down complaint resolution and create operational delays.

02. Limited Transparency

Users often feel disconnected due to a lack of visibility into issue status.

03. Poor Communication

Unclear workflows and fragmented communication between teams delay resolutions.

Key Features

01. Ticket Creation & Management

Easily create, categorize, and track service tickets from submission to closure, ensuring nothing gets missed.

02. AI-Powered Smart Assignment

Automatically assign tickets to the right team members based on workload and expertise for faster response times.

03. Kanban, Views & Timeline Tracking

Visualize tasks using kanban boards and timelines to understand workload distribution and track progress clearly.

04. AI Lead Scoring & Conversion

Score and prioritize service-related leads using AI to improve follow-up and closure rates.

05. Real-Time Dashboard & Notifications

Stay updated with instant notifications and a central dashboard showing open tickets, SLA status, and team performance.

06. SLA Metrics & Activity Logs

Monitor SLA adherence with detailed logs of every activity, ensuring accountability and continuous improvement.

Outcome

Faster Resolution Time

Automated workflows and smart assignment speed up issue handling.

Higher Process Efficiency

Real-time tracking and structured workflows reduce manual workload.

Cost Savings

Better resource allocation and fewer delays lead to reduced operational expenses.

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info@iameya.in